Aura

Talk to a person

There is no ticket system and no bot. Mail arrives in the same mailbox the people who build this read.

Support

Anything about the plugin, a key, a site or a generation that went wrong. Tell us the address of the site and roughly when it happened — with those two, the request is in our log and we can see what actually failed.

This service has no contact address configured yet. If you are a customer and you are reading this, something is set up wrong on our side — reply to any email you have had from us and it will reach us.

We answer within one working day, usually the same one. We are in Europe, so a message sent on Friday night is read on Monday.

Plans and invoices

More sites than the agency plan covers, an invoice that needs different details, a plan that is wrong for what you do: same address, and say so in the subject.

Faster than writing

  • Installing the plugin: the four steps are in your account, under Download.
  • A lost or leaked key: issue a new one from your account, then revoke the old one.
  • A site refused because the slots are full: free one from your account. It deletes nothing.
  • A forgotten password: the reset link comes back in a minute.

Who you are writing to

The operator of this service has not been declared on this installation yet. Until it is, this page names nobody — which means it is not the notice the law asks for, and we would rather say so than print a company that does not exist.

Free credits every day, no card

Enough for about two complete pages today, and half a page every day after. If it does not convince you, you have spent nothing but an afternoon.

Start free — credits every day

No credit card. The free credits come back every day.